The WLVCA Translation and Interpreting Service has been providing interpreting and translation services to the community since 1987.

The Association aims to assist effective communication across language barriers by providing value-for-money interpreting and translation services to public sector organisations in West London and beyond. To fundraise for the Association enable to help the Vietnamese and Chinese vulnerable adults and families including cultural and physical isolation, depression, anxiety and exile related stressors and for those who has greater difficulty in adjusting to a new environment.

Our services

• Experienced and qualified interpreters for appointments, focus groups, research, GP, Hospital, legal advice
• TranslationsTelephone interpreting in urgent casesAdvice on languages and cultural awareness
• Language skills assessments for bilingual staff
• Training & work opportunities for people with language skills
  

WLVCA can help organisations to:

• Communicate with people with limited or no English
• Avoid delays, frustrations, service inefficiencies & increased costs of poor or no communication
• Comply with race equality legislation & social inclusion targets
• Promote best practice, innovation & partnership working.
  

Face-to-face interpreting

Our interpreters are experienced, trained professionals with excellent cross-cultural communication skills. All interpreting sessions are treated as confidential and all our interpreters abide by the WLVCA Translation Service code of conduct.

Translation of written documents

All documents are translated by experienced professionals and are treated as confidential. All translated material is word-processed and we try to accommodate any formatting request you might have.

Alternative formats

We offer text transcription services (i.e. transcription of printed information on to Braille, audio-tape, or diskette). We can also provide information on video, DVD or CD-Rom format.

Telephone interpreting

Please note that this service is recommended only for urgent cases, when there is no time for an interpreter to be physically present. Telephone interpreting does not involve our interpreters calling your clients on their own - you have to lead the three-way conversation

How to book

Bookings should be made at least 72 hours (three days) before the required interpreting session if possible. This will give the WLVCA time to contact the appropriate interpreter for the session. The appointment will be confirmed once the interpreter is booked. If for any reason the session is cancelled, please inform the WLVCA immediately to prevent any inconvenience or unnecessary expense. If a session is cancelled less than 24 hours before the appointment you will be charged in full for one hour.


You can also ask your GP practice, health centre or hospital to book the service for your health appointments.

Address and telephone number can be found on the contact us page